Our Vision / Mission Statement

Mission Statement

To sell delicious and remarkable food and beverage to match our world class location, to consistently provide our customers with impeccable service by demonstrating warmth, graciousness, efficiency, knowledge, professionalism and integrity to our work. To have every customer who comes through our door greeted or acknowledged within 20 seconds, and thanked at least once for allowing us to serve, and to leave impressed.

To provide all who work with us the tools to be their best in a friendly, co-operative, and rewarding environment.

To keep our concept fresh, exciting and on the cutting edge of the hospitality industry.

To be a giving member of the Coffs Harbour region and use our Restaurant and to improve the quality of life on the Coffs coast.


Our Vision

Within the next 12 months Shearwater will become known to be no.1 in service, to have the best staff, and to serve the best cup of coffee.

We provide fresh modern cuisine and beverages in a unique environment with friendly yet un-intrusive service to a high volume of customers through effective teamwork and communication.

We acknowledge our customer on arrival and say thank you to every customer at least once for choosing Shearwater Restaurant.